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FREQUENTLY ASKED QUESTIONS

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1] What cruises do you run from Cyprus? Where can I find itineraries?
2] Are your mini cruises running all year round?
3] How do I make a booking?
4] How do I pay for a booking? How much deposit do I need to pay?
5] where do I find prices for your cruises? What do they include?
6] What's "cabin category"?
7] What documentation will I need for check in at Limassol port?
8] Do I need entry visa for your destinations?
9] Does my passport gets stamped when I enter Israel or Egypt?
10] Do I need any inoculation before travelling to Egypt?
11] When should I expect to receive my booking confirmation?
12] I should have received my booking confirmation by now.
13] I filled in the request form but haven't an answer after 3 days.
14] What are your terms & conditions ? What is your cancellation policy?
15] Do you charge extra for use of credit card?
16] How do I get to Limassol port? Is there a car park?
17] Do you run mini cruises from any other Cyprus port but Limassol?
18] What's on the 2-day cruise to Egypt? What do I do & see?
19] What's on the 2-day cruise to Israel? What do I do & see?
20] Why do I find so many "empty" pages in your web site?

1] What cruises do you run from Cyprus? Where can I find itineraries?

We run *round mini cruises from Cyprus to Egypt, to Israel and to Rhodes island. 

Each ship has its own itinerary and can be seen at Salamis Glory page or The Saphire  page or the Ivory page

*Round cruise means that you sail from Cyprus and return to Cyprus, as per itinerary. No "one way" service is available.

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2] Are your cruises running all year round?

No, our mini cruises are seasonable and run only in summer periods, usually from April until October.

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3] How do I make a booking?

A. Using your favorite ship's Booking form. (Salamis Glory or The Saphire  or the Ivory) Click at the Get email quote image which appears in each ship's web page and follow the guide lines. It is essential that you fill in the form properly.

As soon as we receive your request we shall come back to you via email (normally within 24 hours) with a quotation, an approval booking code and request for a deposit payment. (Usually €35.00. The remaining balance has to be paid 23 days before the cruise date) However you can pay in full at once. For cancellation & refunds please read the Payment web page.

B. Contact us at our reservations telephone 00357 25 320 905, request quotes and make a booking immediately. Prices are identical to those you can read in each ship's web page.

Our office hours are from 08.00am to 19.00 Monday through Friday and Saturdays & Sundays from 9.00am to 13.00. NOTE: CYPRUS TIME IS 2 HOURS AHEAD UK TIME. (When in UK is 17.00 hrs in Cyprus is 19.00 hrs)

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4] How do I pay for a booking? How much deposit do I need to pay?

The cruise requested has to be confirmed by us, you will be notified by email with an "Approval Booking Code" as soon as possible (usually within 24 hours from the requesting date). A €35.00 non-refundable deposit will be required to confirm your booking. You may then pay by credit card by contacting our reservations team (Tel: ++357 25 320 905) or using our online secure payment form whose link you will receive in the quotation email.

In either case a receipt-confirmation (otherwise Cruise Voucher) will be emailed to you right after receiving your payment.

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5] where do I find prices for your cruises? What do they include?

You may find prices at the bottom each ship's web page. Check ship Salamis Glory or The Saphire or the Ivory  Prices are in Euros, per person and vary, depending on the category and number of persons sharing the cabin. (maximum 4 per cabin)

Fare prices include accommodation, all meals & entertainment on board during the whole itinerary. (Drinks, beverage and snacks are not included)

Shore excursion prices include lunch in 5-star hotel, luxurious A/C coaches with toilette facilities, the services of professional guides and security escort service for the tour to Cairo & Jerusalem.

Port taxes are obligatory.

There are also optional prices for Limassol port return transfers.

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6] What's "cabin category"?

There are cabins category A, B, C etc ("A" is the cheapest) and are categorized according to:

-- Bedding (Cabins with bunk bed/or berth, single beds, double bed. Bunk bed/or berth are cheaper)
-- Decking (Cabins on low deck, mid deck etc. Lower is cheaper)
-- Inside Row (Cabins without window/sea view. Cheaper)
-- Outside Row (Cabins with window/sea view)

Notes:

1) Cabins are booked by category and not by deck.
2) Some cabin categories can accommodate only 2 persons and some only 3 persons.

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7] What documentation will I need for check in at Limassol port?

Checking in at Limassol port you will need a copy of the booking confirmation (otherwise Cruise voucher), which will be emailed to you after receiving your payment, and your passport.

8] Do I need entry visa for your destinations?

For European, American, Canadian and Australian passport holders NO entry visa is required. For other nationalities, pre-issue visa might be required. Issuing such a visa is not our responsibility. Please enter your nationality in the appropriate box when making your inquiry. This will enable us to advise accordingly.

9] Does my passport gets stamped when I enter Israel or Egypt?

No, your passport will be kept on board the ship and you will be given a receipt to use instead.

10] Do I need any inoculation before traveling to Egypt?

No inoculation required.

Back to Top11] When should I expect to receive my booking confirmation ?

Within 24 hours, after sending your payment. If not, then you will have to Contact us us immediately.

12] I should have received my booking confirmation by now.

Most common reasons:

1) Our secure server was experiencing an instant technical problem and we did not receive your payment instructions. In this case do not worry, your personal data can be not decoded by a third party.
2) Your email address was submitted in error. (Even a dot being misspelled is error)
3) Your email system was dropped down and never received our  confirmation.
4) You (or your hotmail provider) run a strict anti-spamming software and has placed our email confirmation in your "junk folder" or even rejected it.
5) Your email inbox was full (quota exceeded) and never received  our confirmation.

In any case please call us immediately at ++357 25 320 905 (during Cyprus working hours) and refer to your approval booking code.

13] I filled in the request form but haven't an answer after 3 days.

Most common reasons:

1) Your email address was submitted in error. (Even a dot being misspelled is error)
3) Your email system was dropped down and you have never received our reply.
4) You (or your hotmail provider) run a strict anti-spamming software and has placed our email reply in your "junk folder" or even rejected it.
5) Your email inbox was full (quota exceeded) and never received our reply.

In any case please re-submit the Booking form of your chosen ship or (even better) call us at ++357 25 320 905. Ships: Salamis Glory - The Saphire - Ivory

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14] What are your terms & conditions ? What is your cancellation policy?

Please visit & check the Payment info.

15] Do you charge extra for use of credit card ?

No extra charge for credit card use.

16] How do I get to Limassol port? Is there a car park?

Should you wish to use our return transfer service, you may input your request in the appropriate box of the booking form. If you enter your hotel & town of stay in Cyprus we will give you the pick up time as well.

Should you wish to make your own way, you will have to be there at least 2 hours prior to the sailing time. There is plenty of car parking just outside the departure lounge at a small fee.

17] Do you run mini cruises from any other Cyprus port but Limassol?

No, all cruises from Cyprus sail from/to Limassol port.

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18] What's on the 2-day cruise to Egypt? What do I do & see?

Get info here: 2-day Egypt

19] What's on the 2-day cruise to Israel? What do I do & see?

Get info here: 2-day Israel

20] Why do I find so many "empty" pages in your web site?

Due to unstable situation in some of the Middle East countries, some cruises and ships are cancelled during a particular period. We update our cruise programs regularly and whenever there are additions, they will appear in our site.

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