FREQUENTLY ASKED QUESTIONS

Note: If you can't find your question & answer here please Contact us

1] What cruises do you run from Cyprus? Where can I find itineraries?

We run *round cruises from Cyprus to the Greek Islands  and Israel

Ships operate above cruises are the Salamis Filoxenia and The Calypso

*Round cruise means that you sail from Cyprus and return to Cyprus, as per itinerary. One way routes are NOT available.

2] Are your cruises running all year round?

No, all our cruises are seasonable and run only in summer periods, usually from April/May until October.

3] How do I make a booking?

Click on: "BOOK IT" link which appears in the relevant pages in our site and follow the guide lines. It is essential that you fill in the "booking Request" form properly.

As soon as we receive your request we shall come back to you via email (normally within 24 hours) with a quotation, an approval booking code and request for a deposit payment. (Usually €35.00 for the 2/3-day cruises to Egypt & Israel and 25% for the Greek Island cruises). The remaining balance has to be paid 23 days in prior the cruise date, for the 2/3 cruises and 30 days in prior for the Greek Island cruises. However for your convenience, if you wish, you may authorize full payment in advance. For cancellation & refunds please refer to the Payment web page.

B. Contact us at our reservations telephone (+357) 25 320 905, request quotes and make a booking immediately. Prices are identical to those you can read in our web pages

Our office hours are from 08.00 a.m. to 19.00, Monday through Friday and Saturdays & Sundays from 9.00am to 13.00. NOTE: CYPRUS TIME IS 2 HOURS AHEAD UK TIME. (When in UK is 17.00 hrs in Cyprus is 19.00 hrs)

4] How do I pay for a booking? How much deposit do I need to pay?

The cruise requested has to be confirmed by us, you will be notified by email with an "Approval Booking Code" as soon as possible (usually within 24 hours from the requesting date). For the 2-day cruises: A €35.00 non-refundable deposit will be required to confirm your booking. For the Greek Islands cruises: A 25% of total amount, non-refundable deposit will be required to confirm your booking.

You may then pay by credit/Debit card by contacting our reservations team (Tel: (+357) 25 320 905) or using our online secure payment form whose link you will receive in the quotation email.

In either case a receipt-confirmation (otherwise Cruise Voucher) will be emailed to you right after receiving your payment.

5] where do I find prices for your cruises? What do they include?

By clicking on the text link: "View Cabin Prices" which appears in every separate cruise section. Prices are in Euros, per person and vary, depending on the category and number of persons sharing the cabin. (maximum 4 per cabin)

Prices include accommodation, port & security tax, shore excursions (except otherwise stated) all meals & entertainment on board during the whole itinerary. (Drinks, beverage and snacks are not included)

For the mini cruises to Egypt & Israel, shore excursion prices include lunch in a 5-star hotel, luxurious A/C coaches with toilette facilities, the services of professional guides and security escort service for the tour to Cairo & Jerusalem.

There are also optional prices for Limassol port return transfers. only for the mini cruises to Israel & Egypt

6] What's "cabin category"?

There are several cabin categories and are categorized according to:

-- Bedding (Cabins with bunk bed/or berth, single beds, double bed. Bunk bed/or berth are cheaper)
-- Decking (Cabins on low deck, mid deck etc. Lower is cheaper)
-- Inside Row (Cabins without window/sea view. Cheaper)
-- Outside Row (Cabins with window/sea view)

Notes:

1) Cabins are booked by category and not by deck.
2) Maximum number of persons (adults or children) in one cabin is 4.
3) Some cabin categories can accommodate only 2 persons and some 3 persons.

You may find cabin categories by clicking on the text link: "View Cabin Prices" which appears in every separate cruise section.

7] What documentation will I need for check in at Limassol port?

Checking in at Limassol port you will need your passport and a copy of the booking confirmation (otherwise *Cruise voucher) which will be emailed to you after receiving your payment. There are no hard copy tickets involved.

8] Do I need entry visa for your destinations?

For European, American, Canadian and Australian passport holders NO entry visa is required. For other nationalities, pre-issue visa might be required. Issuing such a visa is not our responsibility. Please enter your nationality in the appropriate box when making your inquiry. This will enable us to advise accordingly.

9] Does my passport gets stamped when I enter Israel or Egypt?

No, your passport will be kept on board the ship and you will be given a receipt to use instead.

10] Do I need any inoculation before traveling to Egypt?

No inoculation required.

11] When should I expect to receive my booking confirmation ?

Within 24 hours, after sending your payment. If not, then you will have to Contact us us immediately.

12] I should have received my booking confirmation by now.

Most common reasons:

1) Our secure server was experiencing an instant technical problem and we did not receive your payment instructions. In this case do not worry, your personal data can be not decoded by a third party.
2) Your email address was submitted in error. (Even a dot being misspelled is error)
3) Your email system was dropped down and never received our confirmation.
4) You (or your hotmail provider) run a strict anti-spamming software and has placed our email confirmation in your "junk folder" or even rejected it.
5) Your email inbox was full (quota exceeded) and never received our confirmation.

In any case please call us immediately at (++357) 25 320 905 (during Cyprus working hours) and refer to your approval booking code.

13] I filled in the request form but haven't an answer after 3 days.

Most common reasons:

1) Your email address was submitted in error. (Even a dot being misspelled is error)
3) Your email system was dropped down and you have never received our reply.
4) You (or your hotmail provider) run a strict anti-spamming software and has placed our email reply in your "junk folder" or even rejected it.
5) Your email inbox was full (quota exceeded) and never received our reply.
6) Your submission was in error.

In any case please re-submit the Booking form or (preferably) call us at (++357) 25 320 905.

14] What are your terms & conditions ? What is your cancellation policy?

Please refer to our Payment web page.

15] Do you charge extra for use of credit card ?

No extra charge for credit card use.

16] How do I get to Limassol port? Is there a car park?

*For the cruises to Israel & Egypt: Should you wish to use our return transfer service, you may input your request in the appropriate box of the booking form. If you enter your hotel & town of stay in Cyprus we will give you the pick up time as well. Should you wish to make your own way, you will have to be there at least 2 hours prior to the sailing time featured in our website. There is plenty of car parking just outside the departure lounge at a small fee.

*For other cruises you will have to make your own way to Limassol port.

17] Do you run cruises from any other Cyprus port but Limassol?

No, all cruises from Cyprus sail from Limassol, the main port of Cyprus.

18] What's on the 2-day cruise to Egypt? What do I do & see?

Get info here: 2-day Egypt

19] What's on the 2-day cruise to Israel? What do I do & see?

Get info here: 2-day Israel

20] Is there dress code on board the ships?

No dress code but "casually smart" is recommended, especially for dinner.